Opening laterGurugram, Haryana₹8 to 12 LPA
Client Success Manager
Own client communication, project visibility and retention so delivery specialists can focus on conversion work while clients always know what is being tested and why.
Minimum qualification
Bachelor's degree in business, marketing, communications or a related field.
Minimum experience
3+ years in client success, account management or project management within a digital agency, ecommerce company or SaaS business.
Key responsibilities
- 01Run weekly client updates and maintain action trackers.
- 02Convert strategy into timelines, owners and client dependencies.
- 03Coordinate creative, development, tracking and CRO workstreams.
- 04Prepare concise performance summaries and next step recommendations.
- 05Identify scope risks, delays and client concerns before they become retention issues.
- 06Keep case study permissions, testimonials and expansion opportunities organised.
Must have skills
- Client communication and expectation management
- Project management tools and documentation
- Basic understanding of paid media, CRO and ecommerce metrics
- Commercial judgement and retention mindset
Not hiring yet
This role opens after five active clients. Email hello@growthmodo.com if you want to be considered later.